Texas HERO Roadside Assistance

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The Texas HERO Roadside Assistance program is a free service offered by the Texas Department of Transportation (TxDOT) to help motorists who have broken down or are involved in a minor crash on a state highway. HERO crews are specially trained and equipped to provide a variety of roadside assistance services .

Texas HERO Roadside Assistance

HERO crews patrol designated areas of the state highway system 24 hours a day, 7 days a week. To request assistance, motorists can call the HERO hotline at 1-877-437-HERO (4376).

Contact Details

The HERO program is funded by a combination of state and federal grants, as well as donations from private businesses and individuals. The program is designed to improve safety on Texas highways by reducing the risk of secondary crashes caused by disabled vehicles. HERO crews also help to reduce traffic congestion by clearing minor crashes and debris from the roadway.

If you find yourself stranded on a Texas highway, don’t hesitate to call HERO for assistance. The program is free and available to all motorists, regardless of their insurance status.

FAQs about Texas HERO Roadside Assistance:

  1. What is Texas HERO Roadside Assistance?

Texas HERO Roadside Assistance is a free service offered by the Texas Department of Transportation (TxDOT) to help motorists who have broken down or are involved in a minor crash on a state highway. HERO crews are specially trained and equipped to provide a variety of roadside assistance services, including changing flat tires, adding air to low tires, providing gasoline and water, performing minor vehicle repairs, jump-starting batteries, removing debris from travel lanes, relocating disabled vehicles to safety, providing traffic and lane control at crash scenes, and assisting first responders.

  1. Where is Texas HERO Roadside Assistance available?

HERO crews patrol designated areas of the state highway system 24 hours a day, 7 days a week. The following areas are currently served by HERO:

* Austin
* El Paso
* San Antonio
* Tyler
* Wichita Falls
  1. How do I request Texas HERO Roadside Assistance?

To request assistance, motorists can call the HERO hotline at 1-877-437-HERO (4376). The HERO hotline is staffed 24 hours a day, 7 days a week.

  1. What services does Texas HERO Roadside Assistance offer?

HERO crews can provide a variety of roadside assistance services, including:

* Changing flat tires
* Adding air to low tires
* Providing gasoline and water
* Performing minor vehicle repairs
* Providing drinking water and cell phone services to stranded motorists
* Jump-starting batteries
* Removing debris from travel lanes
* Relocating disabled vehicles to safety
* Providing traffic and lane control at crash scenes
* Assisting first responders
  1. Is Texas HERO Roadside Assistance free?

Yes, Texas HERO Roadside Assistance is free to all motorists, regardless of their insurance status.

  1. What if I need more help than Texas HERO can provide?

If you need more help than Texas HERO can provide, the HERO crew will contact a tow truck or other service provider for you. You will be responsible for any additional costs incurred.

  1. What if I am not on a state highway?

If you are not on a state highway, you may still be able to get help from Texas HERO. The HERO crew will assess the situation and determine if they can provide assistance. If they cannot, they will contact a tow truck or other service provider for you. You will be responsible for any additional costs incurred.

  1. What if I am not the owner of the vehicle?

If you are not the owner of the vehicle, you can still request Texas HERO Roadside Assistance. The HERO crew will need to see the vehicle registration and proof of insurance.

  1. What if I am in a remote area?

If you are in a remote area, the HERO crew may not be able to reach you immediately. They will do their best to get to you as soon as possible.

  1. What if I have other questions about Texas HERO Roadside Assistance?

You can call the HERO hotline at 1-877-437-HERO (4376) for more information. You can also visit the HERO website at www.hero.txdot.gov.

I hope this answers your questions about Texas HERO Roadside Assistance.