HERO Roadside Assistance Complete Details


HERO stands for Highway Emergency Response Operator, and it is free roadside assistance that is provided by the Texas Department of Transportation. TxDOT has an active partnership with Capital Area Metropolitan Planning Organization, and the main goal of the Highway Emergency Response Operator is to reduce the number of accidents, assist the people on the road and clear the highway. By doing all this, HERO is able to make the roads safer, and they are also able to prevent secondary incidents that could be caused because of wreckage or a parked vehicle. Check out more information about HERO roadside assistance below.

More Information on HERO Roadside Assistance

HERO roadside assistance may not have all the services that you would expect roadside assistance to have. The scope of HERO Roadside assistance is much wider. You may need to call your personalized roadside assistance if you don’t see the service you need in the below-pointers.

  • Assisting the first responders at the crash site
  • Changing flat tires
  • Clear minor crashes from the roadway
  • Inflating Tires
  • Jumpstart the Car
  • Perform minor vehicle repairs
  • Providing Fuel and water
  • Provide water and calling services to stranded people
  • Relocate debris from travel lanes
  • Relocate disabled vehicles to safety
  • Traffic & lane control at the crash site

More Information

Highway Emergency Response Operator operates between specific timings, and you need to check the same before you reach out to them. As per the information, HERO is available on I-35 from 7:00 AM to 7:00 PM. On all other routes, HERO is available from 5:00 AM to 9:00 PM. If you would like to reach out to HERO to report an incident or to get help, then you can call them on 1 512 974 HERO. Share all the relevant information, and Highway Emergency Response Operator will dispatch a vehicle for your Support. If you want more information about HERO roadside assistance, you can visit their official website – https://www.txdot.gov/inside-txdot/district/austin/hero-program.html.